A Unified Complaint Management Platform for Every Organization You Serve Run multiple companies on one secure system—each with its own admin, roles, and branding—while you stay in full control.
About us Complaint Management Platform
Our platform is designed to simplify and centralize complaint management for organizations of every size. Built on a secure multi-tenant architecture, it allows multiple companies to run independently on the same system—each with its own branding, users, and administrators.
- Role-Based Access – From end users submitting complaints to service providers resolving them and admins approving, every role has a defined workflow.
- Seamless Process Flow – Capture complaints, assign tasks, track progress, and close with admin approval—all in a structured lifecycle.
- Web + Mobile Access – With both a web dashboard and a Flutter mobile app, users can access the system anytime, anywhere.
- Powerful Reporting – Generate detailed reports, filter by departments, staff, or dates, and export to CSV for audits and analysis.
Workflows Role-Based Workflows
Our complaint management system is built to keep every role—Admins, Service Providers, and End Users—organized and accountable. Each role has its own responsibilities, access levels, and workflows, ensuring smooth complaint resolution from start to finish.
Admin (System & Quality Controller)
Admins are the backbone of the platform. They ensure that complaints move through the right workflow, maintain quality control, and generate insights through reporting.
Key Responsibilities:
- Real-Time Dashboard – Monitor open, ongoing, and completed complaints across locations.
- Configuration Power – Set up locations, departments, and invite staff members.
- Approval & Quality Check – Review completed/flagged complaints; approve or reopen them for correction.
- Plan & Usage Tracking – Keep track of user counts, locations, and department usage under plan limits.
- Reporting & Export – Generate filtered reports and export CSV for audits, reviews, and analysis.
Service Provider (Executors & Problem Solvers)
Service Providers are the frontline workers who resolve complaints. Their structured workflow ensures every issue is tracked from start to completion.
Key Responsibilities:
- Assigned Queue – Access a dedicated list of assigned complaints for clarity and focus.
- Mandatory Start Step – Complaints must be marked as Started before any work begins, improving accountability.
- Progress Updates – Add notes, attach updates, and track resolution progress for admins and users.
- Completion Workflow – Mark complaints as completed, which then move to Admin review.
- Transparent Handover – Ensure smooth handoff of resolved items for approval.
End User (Reporters & Stakeholders)
End Users are the ones who raise complaints. They enjoy a simple, transparent process to file and track issues until closure.
Key Responsibilities:
- Quick Registration/Login – Access system easily (if enabled by the tenant admin).
- Complaint Submission – File a complaint by selecting department, writing description, setting priority (High / Medium / General), and attaching images if needed.
- Real-Time Tracking – Monitor complaint status at every stage: Open → Ongoing → Completed / Needs Attention → Approved / Rejected.
- Transparency – Stay updated with notifications and status changes until the issue is fully resolved.
Reporting & Exports Reporting That Brings Clarity & Accountability
Complaints aren’t just about resolution—they’re also about insights. Our platform gives admins and managers the power to generate detailed reports, track patterns, and make data-driven decisions.
Filtered Reporting
Generate reports based on organization, department, service provider, staff member, or date range. No more digging through spreadsheets—just apply filters and get instant insights.
Lifecycle Analysis
Track complaints through every stage—Open → Ongoing → Completed / Needs Attention → Approved / Rejected—to identify bottlenecks and measure turnaround times.
CSV Export
With one click, export data into CSV files for audits, board presentations, compliance reports, or offline analysis.
Trend Spotting
Spot recurring issues across departments or providers. Compare data over weeks, months, or quarters to improve efficiency.
Transparency & Accountability
Give management clear visibility on workload, resolution times, and staff performance—all backed by reliable data.
PLANS & LIMITS Simple Plans for Every Stage
Starter
$
39
- Up to 3 locations
- 25 users
- Core complaint workflows
- CSV exports
- Email support
Growth
$
60
- Up to 10 locations
- 100 users
- Advanced reporting filters
- Mobile app access
- Priority support
Enterprise
$
100
- Custom locations & users
- Feature toggles per tenant
- SSO & security reviews
- Dedicated success manager
- Email & Priority support
Mobile App A Mobile App Built for Speed & Simplicity
Our Flutter-based mobile app is built to simplify complaint management for every role in the system. End users can quickly raise issues by selecting the department, adding descriptions, attaching images, and setting priority levels. Service providers, on the other hand, see only their assigned tasks in a focused dashboard—making it easier to start, update, and complete complaints without distractions.
The app ensures secure, role-based access through tokenized authentication, keeping each organization’s data strictly separated. With real-time updates, both users and providers always know the exact status of every complaint—whether it’s open, ongoing, or resolved. Lightweight yet powerful, the Flutter build guarantees a fast, consistent experience across Android and iOS devices, keeping your teams connected anytime, anywhere.
Role-Based Login
On login, users choose their role—User or Service Provider—and see a dashboard tailored just for them.
Multi-Organization Access
Easily switch between organizations while keeping each tenant’s data fully secure and separate.
Quick Complaint Submission
Users can submit complaints in seconds with department, description, priority, and optional images.
Service Provider Tools
Providers receive only their assigned complaints, mark them as Started, and update progress with notes and resolutions.
Real-Time Updates
Push-style updates keep users informed of complaint status—Open, Ongoing, Completed, or Reopened.
Cross-Platform Access
Built with Flutter, the app runs smoothly on both Android and iOS with a consistent experience.
FAQS Frequently Asked Questions
Got questions? We’ve answered the most common queries about how our complaint management system works. Explore the FAQs below.
Can multiple companies run on the same system?
Yes. Each company gets its own admin, branding, and data separation—while you manage everything from one platform.
How do service providers work?
Providers see only their assigned complaints, mark them as “Started,” and update with progress notes until completion.
What does the admin approve?
Admins review completed or flagged complaints and either approve them or reopen for correction.
Do you support CSV export?
Yes. You can filter reports by company, department, staff, or date and export them instantly to CSV.
Is there a mobile app?
Yes. Our Flutter mobile app supports both users and providers, with secure role-based access on Android and iOS.